Last updated: October 25, 2025Welcome to the Terms of Service (these “Terms”) for asknex AI, Inc., a subsidiary of Connexials (“Company”, “we” or “us”) websites, www.asknex.ai, artificial-intelligence powered search engine (the “asknex Engine”), related mobile application (the “App”), and any content, tools, features and functionality offered on or through our website, the asknex Engine and the App (collectively, the “Services”).These Terms do not govern use of the Company’s APIs (which are governed by separate API Terms of Service) or asknex Enterprise (which is governed by separate Enterprise Terms).These Terms govern your access to and use of the Services. Please read these Terms carefully, as they include important information about your legal rights. By accessing and/or using the Services, you are agreeing to these Terms. If you do not understand or agree to these Terms, please do not use the Services.For purposes of these Terms, “you” and “your” means you as the user of the Services. If you use the Services on behalf of a company or other entity then “you” includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to these Terms, and (b) you agree to these Terms on the entity’s behalf.SECTION 9 CONTAINS AN ARBITRATION CLAUSE. BY AGREEING TO THESE TERMS, YOU AGREE TO RESOLVE ALL DISPUTES RELATED TO OUR SERVICES THROUGH BINDING ARBITRATION IN ACCORDANCE WITH THE ARBITRATION AND CONCILIATION ACT, 1996, WHICH MEANS THAT YOU WAIVE ANY RIGHT TO HAVE THOSE DISPUTES DECIDED BY A COURT, EXCEPT AS PROVIDED IN SECTION 9.
As a part of the Services, you can input, upload and submit information and other materials (“Input”) into the asknex Engine, and the asknex Engine will use artificial intelligence tools and functionalities to generate responses based on your Input (“Output”). Your use of the asknex Engine, including any Outputs, may also be subject to license and use restrictions set forth in a third-party LLM license, if applicable. Any Input will be deemed “Your Content” under these Terms.You may not direct the Services to generate any Output in violation of any applicable intellectual property right, contractual restriction or other law, including Indian laws such as the Information Technology Act, 2000, the Copyright Act, 1957, or the Bharatiya Nyaya Sanhita, 2023. By submitting any Input through the Services, you represent that you have obtained all rights, licenses, consents, permissions, power and/or authority necessary to submit and use (and allow us to use) such Input in connection with the Services.You represent and warrant that your submission of Input in connection with your use of the Services, including to generate Output, will not breach any law or any third party’s terms and conditions associated with such Input. You may not (i) publish any Output generated by the Services without clearly citing the Services, or (ii) misrepresent the source of any Output or the fact that it was generated by artificial intelligence.
You must be 18 years of age or older to enter into a binding contract and use the Services. Minors under the age of 18 are only permitted to use the Services with verifiable parental consent and supervision of a parent or guardian who accepts these Terms on the minor’s behalf, in accordance with the Digital Personal Data Protection Act, 2023. By using the Services, you represent and warrant that you meet these requirements.
To use certain of the Services, you need to create an account or link another account, such as your Apple or Google account (“Account”). You agree to provide us with accurate, complete and updated information for your Account. You can access, edit and update your Account through the settings page of your Account profile. You are solely responsible for any activity on your Account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your Account.You must immediately notify us at [email protected] if you know or have any reason to suspect that your Account or password have been stolen, misappropriated or otherwise compromised, or in case of any actual or suspected unauthorized use of your Account. You agree not to create an Account if we have previously removed your Account, or we previously banned you from any of our Services, unless we provide written consent otherwise.
Certain of our Services are free; however, if you subscribe to any of our paid Services, you agree to pay us the applicable fees and taxes in Indian Rupees (INR). Failure to pay these fees and taxes will result in the termination of your access to the paid Services.You agree that:
(a) If you purchase a recurring subscription to any of the Services, we may store and continue billing your payment method (e.g., credit card, debit card, UPI, net banking, or other payment methods accepted in India) to avoid interruption of such Services;
(b) We may calculate taxes (including Goods and Services Tax (GST) and any other applicable taxes) payable by you based on the billing information that you provide us at the time of purchase; and
(c) All payments shall be processed in accordance with the Reserve Bank of India (RBI) guidelines and applicable payment regulations in India.
You agree that if you purchase a subscription, your subscription will automatically renew at the subscription period frequency referenced on your subscription page (or if not designated, then monthly) and at the then-current rates, and your payment method will automatically be charged at the start of each new subscription period for the fees and taxes applicable to that period.To avoid future subscription charges, you must cancel your subscription before the subscription period renewal date through the settings page of your Account profile or by emailing [email protected]. We will provide you with a confirmation of cancellation as per applicable consumer protection laws.
Except as expressly set forth in these Terms or as required under the Consumer Protection Act, 2019 or other applicable Indian consumer protection laws, payments for any subscriptions to the Services are nonrefundable and there are no credits for partially used periods. Following any cancellation by you, however, you will continue to have access to the paid Services through the end of the subscription period for which payment has already been made.Notwithstanding the above, if you believe you are entitled to a refund under applicable Indian consumer protection laws, you may contact us at [email protected] with details of your claim.
The Services may permit you to purchase certain other products or services, such as merchandise (“Offerings”). You acknowledge and agree that all information you provide with regards to a purchase of Offerings, including, without limitation, credit card, debit card, UPI, net banking, or other payment information, is accurate, current and complete.You represent and warrant that you have the legal right to use the payment method you provide to us or our payment processor, including, without limitation, any credit card or other payment instrument you provide when completing a transaction. All payment transactions are processed in accordance with RBI guidelines and Payment Card Industry Data Security Standard (PCI DSS) requirements.
We may offer certain promotional codes, referral codes, discount codes, coupon codes or similar offers (“Promotional Codes”) that may be redeemed for discounts on benefits related to the Services or future Offerings, subject to any additional terms that we establish. The use of Promotional Codes shall be subject to applicable Indian laws regarding promotional offers and consumer protection.
We may, at any time, revise or change the pricing, availability, specifications, content, descriptions or features of any Offerings. The inclusion of any Offerings for purchase through the Services at a particular time does not imply or warrant that the Offerings will be available at any other time. All pricing changes will be communicated to existing subscribers in accordance with applicable consumer protection laws.
Once we receive your order for an Offering, we will provide you with an order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any lawful reason.For physical products, shipping and delivery will be conducted within India and subject to applicable courier and logistics regulations. Estimated delivery times are indicative only and not guaranteed.
Certain of the Offerings made available on the Services are manufactured by third parties. We do not provide any warranties with respect to Third-Party Offerings beyond those mandated by the Consumer Protection Act, 2019.
Users are not allowed to give us the personal information of any persons under the age of 18 for delivery or shipping purposes or any other reason without verifiable parental consent as required under the Digital Personal Data Protection Act, 2023.
Our Privacy Policy describes how we handle the information you provide to us when you use the Services. For an explanation of our privacy practices, please visit our Privacy Policy located at https://docs.asknex.ai/asknex/legal/privacy-policy. Our Privacy Policy complies with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
Subject to your compliance with these Terms, we hereby grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Services for your personal, non-commercial use only.
You may not do any of the following in connection with your use of the Services:
Download, modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from or through, the Services, except as expressly permitted under these Terms;
Duplicate, decompile, reverse engineer, disassemble or decode the Services;
Use, reproduce or remove any copyright, trademark, service mark, trade name, slogan, logo, image, or other proprietary notation displayed on or through the Services;
Use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Services;
Exploit the Services for any commercial purpose without our prior written consent;
Access or use the Services in any manner that could disable, overburden, damage, disrupt or impair the Services or interfere with any other party’s use of the Services;
Attempt to gain unauthorized access to, interfere with, damage or disrupt the Services, accounts registered to other users, or the computer systems or networks connected to the Services;
Circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Services;
Use any robot, spider, crawlers, scraper, or other automatic device, process, software or queries that intercepts, “mines,” scrapes, extracts or otherwise accesses the Services to monitor, extract or copy any content or data from the Services;
Introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems;
Submit, transmit, display, perform, post or store any content that is unlawful, defamatory, obscene, excessively violent, pornographic, invasive of privacy or publicity rights, harassing, abusive, hateful, or cruel, or that violates the Bharatiya Nyaya Sanhita, 2023 or other applicable Indian laws;
Use the Services to create, upload, transmit, distribute or store any content that infringes upon the intellectual property rights of any third party, including as protected under the Copyright Act, 1957 and the Trade Marks Act, 1999;
Violate any applicable law or regulation in connection with your access to or use of the Services, including but not limited to the Information Technology Act, 2000 and rules made thereunder.
You are responsible for providing the mobile device, wireless service plan, software, Internet connections and/or other equipment or services that you need to download, install and use the App. We are not responsible for any charges imposed by your mobile service provider.
The following terms apply to you only if you are using the App from the Apple App Store. To the extent the other terms of these Terms are less restrictive than, or otherwise conflict with, the terms of this Section 5.4, the more restrictive or conflicting terms in this Section 5.4 apply, but solely with respect to the App from the Apple App Store. You acknowledge and agree that:(a) These Terms are concluded between you and the Company only, and not Apple, and the Company, not Apple, is solely responsible for the App and content thereof;
(b) Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App;
(c) In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you, if any; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of the Company.
If you download the App from Google Play Store, you agree to comply with the Google Play Terms of Service and all applicable policies. The Company, not Google, is solely responsible for the App, its content, and the Services.
From time to time, we may include certain test or beta features in the Services (“Beta Offerings”). Beta Offerings are provided on an “as is” basis and may contain errors or bugs. You acknowledge that Beta Offerings may not function properly and may be subject to additional terms and conditions.
The Services, including their “look and feel”, proprietary content, information and other materials, are protected under copyright, trademark and other intellectual property laws, including the Copyright Act, 1957, the Trade Marks Act, 1999, and the Designs Act, 2000. You agree that we and/or our licensors own all right, title and interest in and to the Services (including any and all intellectual property rights therein).
Our name, trademarks, logo and related names, logos, product and service names, designs and slogans are trademarks of asknex AI, Inc. and/or its parent company Connexials, and are protected under the Trade Marks Act, 1999. You must not use such marks without our prior written permission.
We welcome feedback, comments and suggestions for improvements to the Services (“Feedback”). Any contribution of Feedback does not give or grant you any right in the Services. All Feedback becomes the sole property of the Company, and you hereby assign all rights in such Feedback to the Company.
In connection with your use of the Services, you may be able to post, upload, or submit content to be made available through the Services (“Your Content”). You retain all ownership rights in Your Content. However, by using the Service and uploading Your Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute, and modify (only to the extent necessary to provide and improve the Services) Your Content to operate, improve, promote and provide the Services.You represent and warrant that:
(a) You own or have obtained all necessary rights, licenses, consents and permissions to grant the above license;
(b) Your Content does not and will not infringe, violate or misappropriate any third party’s intellectual property rights;
(c) Your Content complies with all applicable Indian laws, including the Information Technology Act, 2000, the Copyright Act, 1957, and the Bharatiya Nyaya Sanhita, 2023.
If you believe that any content on the Services has been copied in a way that constitutes copyright infringement under the Copyright Act, 1957, you may submit a notification to us at [email protected] with the following information:(a) Identification of the copyrighted work claimed to have been infringed;
(b) Identification of the material that is claimed to be infringing;
(c) Your contact information;
(d) A statement that you have a good faith belief that use of the material is not authorized;
(e) A statement that the information in the notification is accurate; and
(f) Your physical or electronic signature.We will respond to such notices in accordance with the Copyright Act, 1957 and applicable legal procedures in India.
Certain Services may display, include or make available content, data, information, applications or materials from third parties (“Third-Party Materials”) or provide links to third-party websites. By using the Services, you may be exposed to Third-Party Materials that are inaccurate, offensive, indecent or otherwise objectionable. We are not responsible for Third-Party Materials or websites, and your use of such third-party materials is at your own risk and subject to the terms and conditions of such third parties.
YOUR ACCESS TO AND USE OF THE SERVICES ARE AT YOUR OWN RISK. YOU UNDERSTAND AND AGREE THAT THE SERVICES ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.You acknowledge that the Services use artificial intelligence and machine learning technologies, and that the Services may generate Output containing incorrect, biased, incomplete, or misleading information. We make no representations or warranties regarding the accuracy, reliability, or completeness of any Output generated by the Services. You are solely responsible for evaluating and verifying any Output before relying upon or using it.WE SHALL HAVE NO RESPONSIBILITY FOR THE INFRINGEMENT OF ANY THIRD PARTY’S RIGHTS IN YOUR USE OF ANY OUTPUT OR YOUR CONTENT.We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any content obtained through the Services.TO THE EXTENT THAT APPLICABLE LAW, INCLUDING THE CONSUMER PROTECTION ACT, 2019, DOES NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SOME OR ALL OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE INDIAN CONTRACT ACT, 1872, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:(a) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES;
(b) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES;
(c) ANY CONTENT OBTAINED FROM THE SERVICES; OR
(d) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100.00) OR THE AMOUNT YOU PAID US, IF ANY, IN THE PAST SIX (6) MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM.THE LIMITATIONS OF THIS SECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.TO THE EXTENT THAT APPLICABLE INDIAN LAW, INCLUDING THE CONSUMER PROTECTION ACT, 2019, DOES NOT ALLOW THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
By entering into these Terms and using the Services, you agree that you shall defend, indemnify and hold us, our affiliates, and our respective officers, directors, employees, and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including reasonable attorneys’ fees and costs) arising out of or in connection with:(a) Your violation or breach of these Terms or any applicable law or regulation;
(b) Your violation of any rights of any third party, including intellectual property rights;
(c) Your misuse of the Services; or
(d) Your Content.
Subject to Section 9.3 below, any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of these Terms to arbitrate (“Dispute”), shall be determined by arbitration in India, before a sole arbitrator.The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The seat and venue of such arbitration shall be New Delhi, India. The language of arbitration shall be English. The award of the arbitrator shall be final and binding on the parties, and judgment on the award may be entered in any court having jurisdiction.Each party shall bear its own costs and expenses in connection with the arbitration, and the costs of the arbitrator shall be shared equally by the parties unless the arbitrator determines otherwise.
Notwithstanding Section 9.2, either party may bring a claim in a court of competent jurisdiction for:(a) Infringement or misappropriation of intellectual property rights;
(b) Injunctive relief or other equitable relief; or
(c) Claims that fall within the jurisdiction of consumer forums established under the Consumer Protection Act, 2019.
You have the right to opt-out of the arbitration agreement by sending written notice to [email protected] within 30 (thirty) days of registering for the Services or agreeing to these Terms, whichever is earlier. If you opt out, the dispute resolution provisions of Section 9.5 shall apply.
If the arbitration agreement does not apply to a Dispute (either because you have opted out, or the Dispute falls within the exceptions in Section 9.3, or for any other reason), then the courts at New Delhi, India shall have exclusive jurisdiction over any Disputes arising out of or in relation to these Terms or your use of the Services, and you irrevocably submit to the jurisdiction of such courts.
Nothing in this Section 9 shall affect any statutory rights that you may have as a consumer under the Consumer Protection Act, 2019, which cannot be contractually waived or limited.
If you are a government entity or using the Services on behalf of a government entity, you agree that the Services are provided as “commercial computer software” and “commercial computer software documentation” as those terms are used in applicable Indian government procurement regulations.
Certain portions of the Services may allow us to contact you via telephone or text messages (SMS). You agree that we may contact you via telephone or text messages at any of the phone numbers provided by you in connection with your use of the Services, including for service-related communications and, with your consent, promotional communications.You may opt out of promotional messages by following the unsubscribe instructions in the message or by contacting us at [email protected]. Standard message and data rates may apply.Our use of SMS and calling services complies with the Telecom Regulatory Authority of India (TRAI) regulations and the Telecom Commercial Communications Customer Preference Regulations, 2018.
We may modify these Terms from time to time. If we make material changes to these Terms, we will notify you by email (if you have provided an email address), through the Services, or by other means as required by applicable law, at least 30 (thirty) days before the changes take effect (or such longer period as may be required by applicable consumer protection laws).Your continued use of the Services after the effective date of any modifications to these Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services.
If you breach any provision of these Terms, all licenses granted to you under these Terms will terminate automatically. Additionally, we may suspend, disable, or delete your Account (or any part thereof) or block your access to the Services, with or without notice, for any reason or no reason, including, without limitation:(a) If we believe you have violated these Terms;
(b) If required by law or regulatory authority;
(c) If your Account has been inactive for an extended period;
(d) To protect the rights, property, or safety of us, our users, or others;
(e) If we cease providing the Services.Upon termination:
All rights granted to you under these Terms will immediately cease;
You must cease all use of the Services;
We may delete Your Content and Account information;
Sections that by their nature should survive termination shall survive, including but not limited to Sections 6, 8, 9, and 11.
If your Account is terminated by us without cause, and you have paid for a subscription, we will provide a pro-rata refund of any prepaid fees for the unused portion of your subscription period.
These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and the Company regarding the use of the Services and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter hereof.
If any provision of these Terms is found to be invalid, illegal or unenforceable by a court or arbitrator, the remaining provisions of these Terms will remain in full force and effect. The invalid, illegal or unenforceable provision will be deemed modified to the extent necessary to make it valid, legal and enforceable while preserving its intent to the maximum extent possible.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.
You may not assign or transfer these Terms or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms and our rights hereunder at any time without notice or consent. Any assignment attempted to be made in violation of these Terms shall be void.
These Terms are made available in English and may be made available in other languages. In the event of any inconsistency or conflict between the English version and any translated version, the English version shall prevail to the extent permitted by applicable law.
We shall not be liable for any failure or delay in performance of our obligations under these Terms if such failure or delay is due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor or materials.
Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between you and the Company. You have no authority to bind the Company or create any obligation on behalf of the Company.
All notices to you relating to these Terms may be provided by email to the email address associated with your Account, by posting on the Services, or by other legally acceptable means. You may provide notices to us at [email protected] or at the address provided in Section 11.13 below.Notices shall be deemed given:
(a) When delivered, if delivered personally;
(b) When sent, if sent by email (unless the sender receives an error message);
(c) When posted on the Services; or
(d) Seven (7) days after deposit in the Indian postal system, if sent by registered post.
asknex AI, Inc. is a subsidiary of Connexials. You may contact us at:Email:[email protected]Registered Office:
Connexials Technology Private Limited
E-44/3, First Floor, Okhla Industrial Area, Phase-II, New Delhi-110020
IndiaGrievance Officer:
Connexials Technology Private Limited
Email: [email protected]For consumer complaints under the Consumer Protection Act, 2019:
You may file a complaint with the appropriate District Consumer Disputes Redressal Commission, State Consumer Disputes Redressal Commission, or National Consumer Disputes Redressal Commission, as applicable.
By using the Services, you acknowledge that:(a) You have read and understood these Terms;
(b) You have read and understood our Privacy Policy;
(c) You agree to be bound by these Terms;
(d) You are lawfully able to enter into contracts under Indian law;
(e) If you are under 18 years of age, you have obtained verifiable parental consent to use the Services as required under the Digital Personal Data Protection Act, 2023; and
(f) Your use of the Services complies with all applicable laws, rules and regulations in India and your jurisdiction.
